This is the moment customers in a plush five-star hotel bar scream in shock when a huge rat suddenly runs towards them.
The incident was filmed at the PuLi Hotel and Spa in the Chinese city of Shanghai, and the footage has been widely circulated on social media.
Netizen ‘Smile_Chloe’ said: “After dinner with friends, we went to the lobby of the PuLi Hotel for a drink and took a seat at the bar to chat.
“Halfway through the chat, we saw a rat! It was so big that it ran straight towards our plate and we screamed! But what is even more bizarre is that no one in the PuLi Hotel apologised at the time.”
She also claimed that staff offered to move them to another table and continued to treat them indifferently, adding. “Is nobody going to apologise for what happened at a five-star hotel?”
According to the news site Baidu, she went to the Shanghai Consumer Protection Committee to report the incident.
The hotel also issued a statement to say that it had carried out an internal investigation and had hired a third-party pest control firm to deal with the problem, stating that it was also going to train staff members on how to handle such incidents in the future.
In late November, a Chinese woman spotted a rat lingering around bowls of food in a hot pot restaurant in the city of Hefei in the Chinese province of Anhui.
The woman, name not reported, visited the restaurant with friends and the group was enjoying their food at a table when she glanced over to the counter.
To her surprise, the woman saw a rat standing on its back legs, nibbling on food.
In the video, the woman is seen zooming in on the rat from her table as it stands among several covered bowls on a counter, apparently nibbling on some remains.
She said the incident put her and her pals off their food and she filmed the scene out of anger.
The woman then confronted the restaurant manager who calmly told her that they were taking measures along with other businesses in the shopping centre to eradicate the problem.
However, the offended diner said she would never visit the hot pot restaurant again.